Who we are
The South African Football Association’s Official Online Store (safashop.net) is operated and managed by Signet Licensing (Pty) Ltd, the official licensee responsible for the manufacture, distribution, and sale of SAFA‑branded merchandise.
Introduction
These Terms and Conditions govern your use of the safashop.net website and your purchase of products from the SAFA Official Online Store. By accessing or using this website, you agree to be bound by these Terms and Conditions. If you do not agree, you must discontinue use of the website.
Definitions
“We”, “us”, “our” refers to Signet Licensing (Pty) Ltd, operator of the SAFA Official Online Store.
“You” or “customer” refers to any user of this website.
“Working days” means Monday to Friday, excluding South African public holidays.
“Personalised goods” means any item altered, printed, customised, or produced to your specifications, including name and number printing on jerseys.
Use of the Website
You may use this website for lawful purposes only. You may not interfere with the operation of the website or attempt to gain unauthorised access to any part of it.
We reserve the right to modify, suspend, or withdraw the website or any part of it at any time without notice.
Ordering Process
Placing an order constitutes an offer to purchase. We reserve the right to accept or reject any order at our discretion.
An order is confirmed only once payment has been received and you have received an order confirmation email.
If an error occurs relating to pricing, stock availability, or product information, we reserve the right to cancel the order and issue a refund.
Pricing and Availability
All prices displayed on the website are in South African Rand unless otherwise stated. Prices may change without notice.
Product availability is not guaranteed. If an item becomes unavailable after purchase, we will contact you to arrange a refund or alternative solution.
Payment
Payment must be made in full at the time of placing the order.
Accepted payment methods are listed on the Payment Information page.
If a payment fails or is reversed, the order will not be processed.
Delivery
Delivery timelines, courier partners, duties, and shipping conditions are detailed in the Shipping and Delivery Policy. By placing an order, you acknowledge that delivery is fulfilled by third‑party service providers and that delays may occur outside our control.
Returns and Exchanges
Returns, exchanges, cooling‑off rights, and defect claims are governed by the Returns and Exchanges Policy. Personalised or custom‑made items cannot be returned unless defective. Please refer to our full policy here.
Intellectual Property
All content on this website, including text, images, graphics, logos, and software, is owned by SAFA, Signet Licensing, or their licensors and is protected by copyright and trademark laws.
You may not reproduce, distribute, or use any content without written permission.
Limitation of Liability
Neither SAFA nor Signet Licensing is liable for any loss or damage arising from your use of the website, delays in delivery, incorrect information provided by you, misuse of products, or events beyond our reasonable control.
Nothing in these Terms limits liability for death or personal injury caused by gross negligence or fraud.
Privacy
Our Privacy Policy explains how personal information is collected, used, and protected. By using this website, you consent to the practices described in the Privacy Policy.
Variation of Terms
We may update or amend these Terms and Conditions at any time. Changes take effect immediately upon publication on the website.
Continued use of the website constitutes acceptance of the updated Terms.
Governing Law
These Terms and Conditions are governed by the laws of the Republic of South Africa. Any disputes will be resolved in South African courts.
Contact Details
SAFA Official Online Store
Operated by Signet Licensing (Pty) Ltd
Telephone: +27 21 671 5887
Email: support@safashop.net